Frequently Asked Questions
Everything you need to know about your In The Swim shopping experience.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also log into your account dashboard to view real-time updates.
What is your return policy for pool supplies?
We offer a 30-day return policy for most unopened and unused items. Please note that certain chemicals and custom-made products may be subject to specific return restrictions for safety and health reasons.
How long does shipping typically take?
Standard shipping usually takes between 3 to 7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal and Apple Pay.
Are your chemical products safe for all pool types?
Most of our chemicals are formulated for general use, but some are specific to vinyl liners or concrete finishes. Always check the product description or consult our experts to ensure compatibility with your pool type.
Do you offer bulk discounts for commercial facilities?
Yes, we provide special pricing for high-volume orders and commercial accounts. Please contact our dedicated sales team for a custom quote based on your facility's needs.